Special note. If you are using the S4F FilterPak, and have upgraded to Windows 10,
you will need to uninstall the FilterPak and load our HSP filtering for Windows 10. Email email@example.com for more instructions.|
To reload the filtering or add the filtering to a new computer click HERE.
To adjust your filtering preferences HERE.
To test your filtering click HERE.
To securely change your credit card on file HERE.
If you have forgotten your Username and Password click HERE.
To recommend a web site for blocking click HERE.
For "Help" information click: Here.
Accountability and Reporting
If you would like to add Accountability and Reporting send an email to firstname.lastname@example.org and include your name, email address, and HB Account/Username. HB support will send you an email with the necessary instructions for activating your Reporting feature.
HB has partnered with Spam Arrest to provide quality Email Filtering for our users that are interested in this type of protection. If you are interested in getting Email Filtering click HERE to register for Spam Arrest email filtering.
E-mail support is available seven days a week from 9:00 a.m. to 9:00 p.m. (Central Standard Time.) Usually, you will get a response back in an hour or less (sometimes longer).
If your problem cannot be answered via e-mail, you can call us at: 615-952-4200, Monday through Friday, 10:00 a.m. to 4:00 p.m. (Central Standard Time.) Your call will usually be answered personally. If we are not available, you will get a recorded message with an opportunity to leave a message (Please do - we will call back!). Someone will get back in touch with you as quickly as possible.
It is a top priority for our staff to make sure you get the tech support you need!! Our goal is for HB to work correctly on your computer.
To email HB support click HERE.
Our S4F FilterPak is designed to be securely installed on your computer. It cannot be removed without contacting HB support by phone. It was designed this way so that an individual in the home cannot simply bypass the filtering by uninstalling it.
To uninstall the S4F FilterPak go to:
Start/Control Panel/Add-Remove Programs - Highlight "FilterPak for Windows" and click the Change/Remove button.
Select "Remove all installed components".
A window will open requesting an Administrative or Master Account Password - Click the "Forget Password" button.
Your computer will generate a "12 digit Challenge code" and give you a phone number to call. HB support will take your 12 digit challenge code and feed it into our admin server which will generate you a 4 digit uninstall code - this will allow you to remove the Premium S4F Filtering. You do not have to be online to uninstall.
Uninstall codes are available Monday - Friday at our regular HB support hours.